Support

Tapely is made by Hapiga, based in Hanoi, Vietnam. The quickest way to get help is by email — we read every message and reply fast.

Support email: qn.khuat@gmail.com

Frequently asked questions

How do I generate a video?

1. Open Tapely and go to the Discover tab.
2. Tap a template you like.
3. Upload a reference photo (a clear selfie or a pet/family photo works best).
4. Tap Generate. Your video will land in your Library in about a minute.

Why is my generation taking a long time?

Most videos finish in under a minute, but can occasionally take longer when AI providers are under load. You don't need to keep the app open — generations run on our servers and will appear in your Library when ready.

How do subscriptions and credits work?

• Tapely Pro is an auto-renewing subscription that unlocks all templates and gives you a weekly pack of credits.
• Credit packs (1000 / 1500 / 2000) are one-time, non-refundable purchases that top up your credit balance.
• Credits are used per generation — more complex templates cost more credits.
• You can restore previous purchases from the paywall or settings at any time.

How do I cancel my subscription?

Subscriptions are managed through your Apple ID. To cancel:

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top → Subscriptions.
3. Tap Tapely and choose Cancel Subscription.

Cancellation takes effect at the end of the current billing period. Any unused portion of a free trial is forfeited when you purchase a subscription.

How do I request a refund?

Refunds for Apple purchases are issued by Apple, not directly by us. You can request a refund at reportaproblem.apple.com. If you need our help documenting the issue, email us and we'll support your request.

How do I delete my account and data?

Email qn.khuat@gmail.com with the subject "Delete my account" and the device you signed in from. We'll delete your account, uploads, and generated videos within 30 days. See the Privacy Policy for full details on data handling.

A generated video looks wrong — can I get my credits back?

Because AI generations consume compute at the time of the request, credits are spent when a job completes. If something clearly broke on our end (e.g., you got an error instead of a video), email us with the approximate time and we'll make it right.

The app crashed or won't open

Try this in order:

1. Force-quit Tapely and re-open it.
2. Restart your device.
3. Check the App Store for an update.
4. If it still fails, email us with your device model, iOS version, and what you were doing.

Legal

• Privacy Policy
• Terms of Service (EULA)

Company

Hapiga Tòa VOV Mễ Trì, Nam Từ Liêm, Hà Nội, Vietnam