Support

PalTranslate is a real-time, two-way voice interpreter: put one phone between two people, both speak freely, and the app shows live subtitles and speaks each person's words aloud in the other language — and, when you enable it, speaks your words in your own cloned voice. The quickest way to get help is by email — we read every message and reply fast.

Support email: support@inshort.io

Frequently asked questions

How does the two-way interpreter work?

Open PalTranslate and pick the two languages you and the other person are speaking.
Place the phone on the table between you.
Both of you just talk normally — there are no buttons to hold.
The app captures the mic, transcribes and translates in real time, shows live subtitles, and speaks each side aloud in the other language. The other person hears a generic voice; if you've set up a voice clone, your translated words come out in your own voice.

How do I set up my voice clone, and how do I delete it?

The voice clone is optional. To set it up, follow the in-app prompt to record a short voice sample — we then create a personalized synthetic voice (via our voice vendor Cartesia) so the app can speak your translations in your own voice. You should only clone a voice that is your own.

To delete it, unenroll / delete the voice clone in the app, or delete your account in the app — either action deletes the voice model from Cartesia. You can also email support@inshort.io to request deletion. See the Privacy Policy (Section 5) for how we handle biometric voice data.

Does PalTranslate store my conversations?

No. Live session audio, subtitles, and transcripts are processed in real time to perform the interpretation and are not retained by us after the session ends.

How do subscriptions and billing work?

PalTranslate subscriptions are auto-renewing and are purchased and billed through your Apple ID (via Apple In-App Purchase, managed with RevenueCat).
You can restore previous purchases from the paywall or settings at any time.
We never see or store your full payment card details.

How do I cancel my subscription?

Subscriptions are managed through your Apple ID. To cancel:

Open the Settings app on your iPhone or iPad.
Tap your name at the top → Subscriptions.
Tap PalTranslate and choose Cancel Subscription.

Cancellation takes effect at the end of the current billing period. Any unused portion of a free trial is forfeited when you purchase a subscription.

How do I request a refund?

Refunds for Apple purchases are issued by Apple, not directly by us. You can request a refund at reportaproblem.apple.com. If you need our help documenting the issue, email us and we'll support your request.

How do I delete my account and voice data?

Open the app and use the in-app Delete account option, or email support@inshort.io with the subject "Delete my account" and the device you signed in from. Deleting your account also deletes your voice clone from Cartesia. We delete or anonymize your personal data within 30 days. See the Privacy Policy for full details on data handling.

The app crashed or won't open

Try this in order:

Force-quit PalTranslate and re-open it.
Restart your device.
Check the App Store for an update.
If it still fails, email us with your device model, iOS version, and what you were doing.

PalTranslate Support